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Sending the Right Message 1-Day Workshop
 
Create the competitive edge with your company and gain an advantage in sales, negotiations, increase profits & customer satisfaction.
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The world of sales & retail has become more competitive than ever, particularly in this digital age where many customers are now shopping completely online. Therefore when you get the opportunity to meet with a customer or client, you need to make a great first impression, listen, be aware of what messages they are telling you (both verbal and non verbal), and know when to ask for the sale (or in some cases - know when the customer needs more time).

Sending the Right Message 1-day workshop is designed to take the guesswork out of successful selling and client satisfaction by becoming aware of what your customer or client is thinking, learning how to adjust to different situations intuitively, and at all times: ensure you're aware of what messages you are sending.

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Some of the benefits of attending Sending the Right Message 1-Day Workshop:

* Become aware of the non verbal messages you are consciously & unconsciously telling your customers & clients.
* Recognise emotions around you - your own, your team, your customers - and your family.
* Find out what people are really saying with their gestures & body language, & learn what interpretations are myths.
* Identify reasons for lying and link these with improving negotiation; and body language cues to improve sales & profit.
* Skyrocket your rapport & confidence building skills and ultimately improve client relationships.


Contact us for group bookings or pricing.


To read more about Stu's book; True Lies: A Guide to Reading Faces, Interpreting Body Language and Detecting Deception in the Real World, click here.

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The Four Stages of Statement Validity Assessment: 1) a case file analysis to gain insight into the case, 2) a semi-structured interview to obtain a statement from the interviewee, 3) a Criteria-Based Content Analysis (CBCA) that systematically assesses the quality of a statement, and 4) an evaluation of the CBCA outcome via a set of questions - a Validity Checklist (Vrij, 2008).
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